Privacy Policy

At Thriving Well at Home, your privacy is important to us. We protect your personal and health information just as carefully as we care for you in your home.

When you contact us or use our services, we may collect:

• Your name, contact information, and date of birth
   
• Health details needed to provide safe, personalized care
   
• Payment or billing information
   
• Basic information about how you use our website (through cookies)
   

We use your information to:

• Provide and manage your care
   
• Communicate with you and your family or caregivers
   
• Meet legal and safety requirements under Virginia and federal law
   
• Process payments and insurance (if applicable)
   
• Improve our services and website
   

We never sell your information.
We may share it only when:

• You give permission
   
• It’s needed to coordinate your care with other providers
   
• Required by law or for safety reasons
   
• With trusted partners who help us deliver services (under confidentiality agreements)
   

If you receive nursing or personal care from us, your protected health information (PHI) is covered under HIPAA. You’ll get a separate Notice of Privacy Practices explaining how we use and share PHI and outlining your rights.

You have the right to:

• Ask for a copy of your information
   
• Request corrections to your records
   
• Limit how we use or share your information
   
• Withdraw consent where allowed by law
   
• File a complaint if you think your privacy rights have been violated
   

We use secure systems, staff training, and strict access controls to protect your data. While no system can be 100% secure, we take every reasonable step to keep your information safe.

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