Privacy Policy

Thriving Well at Home respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information collected through our website, communications, forms, and related business activities.

Thriving Well at Home provides nurse-led home care, personal care, companion care, nursing support, and smart home safety integration services in Virginia. Because some of the information we collect may relate to health care services, we are committed to protecting privacy in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, when applicable.

This Privacy Policy applies to information collected through our website and general business communications. It does not replace our HIPAA Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with care services.

We may collect personal information that you voluntarily provide to us, including:

• Name 
• Address 
• Phone number 
• Email address 
• Preferred contact method 
• Information about care needs or requested services 
• Client, family member, or responsible party information 
• Emergency contact information 
• Referral information 
• Billing or payment-related information 
• Information submitted through website forms, email, phone calls, or electronic documents 

We may also collect limited technical information when you visit our website, including:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Date and time of visit 
• General website usage information 
• Cookies or similar tracking technologies, if enabled on our website 

We do not knowingly collect personal information from children under the age of 13 through our website.

When you become a client or request care services, we may collect health-related information necessary to evaluate, coordinate, and provide services. This may include information about medical conditions, medications, functional needs, care preferences, physician information, emergency contacts, and related care documentation.

To the extent this information is considered protected health information under HIPAA, Thriving Well at Home will use, disclose, and safeguard that information in accordance with HIPAA and our Notice of Privacy Practices.

We may use personal information to:

• Respond to inquiries 
• Schedule consultations or assessments 
• Determine whether we can meet a client’s needs 
• Provide home care, personal care, companion care, nursing support, or related services 
• Communicate with clients, family members, legal representatives, referral sources, and care partners 
• Prepare service agreements, care plans, invoices, and client records 
• Process billing and payment 
• Improve our website, services, and client experience 
• Send service-related updates or administrative communications 
• Comply with legal, regulatory, licensing, and documentation requirements 
• Protect the safety, rights, and property of clients, employees, caregivers, and the organization 

Thriving Well at Home does not sell personal information.

We may share information only as reasonably necessary and permitted by law, including with:

• Clients and authorized representatives 
• Family members or responsible parties involved in care, when authorized or permitted by law 
• Caregivers, nurses, staff, contractors, or service providers involved in providing care 
• Physicians, health care providers, pharmacies, facilities, or referral partners involved in care coordination 
• Billing, payment processing, scheduling, documentation, technology, legal, accounting, or business service providers 
• Government agencies, regulators, or licensing bodies when required by law 
• Law enforcement or emergency responders when necessary to protect health or safety 
• Other parties with your consent or as otherwise permitted or required by law 

Any vendors or service providers who access personal information are expected to protect that information and use it only for the services they provide to Thriving Well at Home.

Information submitted through our website forms, email, text message, or other electronic communication may not always be appropriate for urgent medical needs or emergencies.

Please do not use website forms or email for emergencies. In an emergency, call 911 or seek immediate medical assistance.

While we take reasonable steps to protect information submitted electronically, no website, email system, or internet transmission can be guaranteed to be completely secure.

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and enhance user experience. Cookies are small files stored on your device that help websites operate more efficiently.

You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

If we use third-party tools such as analytics, advertising pixels, embedded forms, scheduling tools, or social media features, those third parties may collect information according to their own privacy policies.

Thriving Well at Home takes reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Limiting access to information based on job duties 
• Using secure systems for client documentation and business records 
• Maintaining confidentiality policies 
• Training staff on privacy and confidentiality expectations 
• Protecting electronic and paper records 
• Using reasonable safeguards for billing, scheduling, and communication systems 

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business, legal, regulatory, accounting, licensing, and care documentation purposes.

Client records and health-related documentation may be retained in accordance with applicable federal and Virginia record retention requirements.

Depending on your relationship with Thriving Well at Home and applicable law, you may have the right to:

• Request access to certain personal information we maintain about you 
• Request correction of inaccurate information 
• Request deletion of certain information, when legally permitted 
• Request limitations on certain uses or disclosures 
• Withdraw consent for certain communications 
• Opt out of non-essential marketing communications 
• Request a copy of our HIPAA Notice of Privacy Practices 
• File a privacy-related complaint without fear of retaliation 

Some requests may be limited by legal, regulatory, billing, documentation, or care-related requirements.

Virginia residents may have certain rights under the Virginia Consumer Data Protection Act, when applicable. These rights may include the right to access, correct, delete, obtain a copy of personal data, and opt out of certain processing activities such as targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

Thriving Well at Home does not sell personal information. If you wish to exercise any applicable Virginia privacy rights, please contact us using the information below.

We may need to verify your identity before responding to a privacy request.

If you are a client and your information is protected health information under HIPAA, you may have additional rights described in our Notice of Privacy Practices, including rights related to access, amendment, accounting of disclosures, restrictions, confidential communications, and complaints.

You may request a copy of our Notice of Privacy Practices at any time by contacting us.

Our website may contain links to third-party websites, social media pages, payment platforms, scheduling tools, or other external resources. Thriving Well at Home is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

By providing your phone number or email address, you authorize Thriving Well at Home to contact you regarding inquiries, services, scheduling, care coordination, billing, or administrative matters.

Standard text messaging and data rates may apply. You may request that we stop non-essential text or email communications at any time. However, we may still contact you for necessary service, billing, safety, legal, or care-related purposes.

We may update this Privacy Policy from time to time. When updates are made, the effective date will be revised. Continued use of our website or services after changes are posted means you acknowledge the updated policy.

If you have questions about this Privacy Policy, wish to exercise privacy rights, or would like a copy of our HIPAA Notice of Privacy Practices, please contact us:

Thriving Well at Home
16575 Moneta Road, Suite 202
Moneta, VA 24121

Phone: (540) 613-1566
Email: info@thrivingwellathome.com
Website: www.thrivingwellathome.com